Concourse — Disputes is an EFT dispute management solution that manages the disputes lifecycle from initial report to final disposition. The Concourse — Disputes business service allows companies to do the following:

• Manage adjustments, chargebacks, representments, and other disputes-related activity
• Configure dispute plans to automate the administration of network dispute rules
• Support unique dispute rules based on business relationships
• Integrate internal processing procedures as workflow steps within dispute plans
• Identify parties that must approve disputes prior to settlement
• Control the initiation of dispute activities based on the characteristics of each transaction
• Track important milestones to ensure government and network compliance is observed
• Monitor dispute activity in near real-time
• Issue notifications and warnings
• Submit disputes for settlement
• Grant client access via a secure browser interface

Below is a more extensive overview of the specific features and corresponding benefits of Concourse — Disputes.

Concourse — Disputes allows companies to configure Dispute Plans to automate the administration of internal and external dispute rules. The rules for disputing a transaction vary significantly based on the transaction type, network involvement, conditions at the point-of-service, domestic verses international, and reason for the dispute. As transactions are disputed, the Concourse — Disputes business service analyzes the entire transaction life cycle in order to assign a plan to manage all ongoing dispute activity. The plan manages the allowed dispute actions (retrieval request, chargeback, representment, adjustment, pre-arbitration, etc.), dispute action dependencies, day limit rules, amount limit rules, approval rules, disputable amounts, supported dispute reasons, important milestones, and processing steps that need to occur to ensure dispute activity occurs in a compliant manner.

As with the other Concourse products, system owners can use the user-friendly Expression Generator to configure the Concourse — Disputes product. As a result, user-defined business rules can be configured to invoke different processing based on the transaction being disputed. This allows a system owner to administer standard disputes processing for a majority of their transactions and business partnerships while supporting custom plans for other aspects of their business.

Concourse — Disputes allows companies to control both the types of disputes allowed on a particular transaction as well as the time period during which dispute initiation is allowed. This prevents data entry personnel from making costly mistakes that will need to be corrected later. For example, companies can set both the minimum and maximum time limits for initiation or receipt of a chargeback as well as time limits for a subsequent representment.

Concourse — Disputes provides flexible milestones for each type of dispute. Milestones allow companies to automate the management of future actions and events in compliance with the rules that are imposed by government regulations, external networks, and internal procedures. Companies can define the purpose and duration of each milestone, and the frequency at which warnings will be generated for expiring milestones.

Concourse — Disputes uses secure, browser-based technology that allows companies to provide its clients access to dispute features. Using the Concourse security features, companies can control the level of access that will be provided to a client, including no access, search and view only, or initiate and approve disputes. With this capability, companies can delegate dispute entry to its clients or centralize the function at a specific site.

Concourse — Disputes supports configuration of notifications for dispute related activities. Emails are created by the system for delivery to internal and external parties involved in disputed transaction. Notifications are used by the Concourse — Disputes system to alert individuals that a dispute related activity has occurred. This feature allows notifications to occur in near real-time or at a pre-configured time of day. Automated notifications allow clients to review their disputed transactions quickly and eliminate the need to wait until a report is delivered the following business day.

Concourse — Disputes includes a robust online reporting capability that provides up-to-date information for all dispute activities, including:

• Outstanding disputes
• Settled disputes
• Status of disputes
• Milestones approaching expiration
• Expired milestones

Concourse — Disputes’ online reporting facility allows internal and external users to download the contents of online summaries to their systems.